I feel like I am getting into a lot of controversial topics lately and I promise to get back to the regular nonsense after this…If there is one thing I HATE, it’s contacting technical support. It raises my blood pressure just thinking about it. So, I want to share my one positive experience — and it just so happens to have been with my beloved Apple. I bought an iPhone app the other day that turned out to be a complete waste of money. So, I reported a problem to iTunes. I got a message immediately that said it was forwarded to the makers of the app — not exactly what I wanted. I sent another message saying I want my money back. I got this reply within an hour or two:
Good morning Richard,
Mikey here, from the iTunes Store. I understand you wrote in a few days ago about your application “GoDocs” that doesn’t work and asking for a refund. I also see that you haven’t received a reply from that email and would like to know why. I can certainly see how eager you are to have this resolved and, I apologize for the email not getting to you. Richard, I will be happy to assist you with this today.
I have reversed the charge for the purchase. A credit of $1.99 should be posted within five business days to your store credit and credit card.
As a goodwill gesture and for the delays, I have issued 3 replacement song credits to your account. You can use the credits to buy songs of your choice from the iTunes Store.
When you sign in to the iTunes Store with this account, the song credits will appear by your account name in the upper-right corner of the iTunes window. The next time you buy a song from the iTunes Store, one song credit will be used to pay for the purchase. Please note that song credits cannot be used for purchasing songs that are listed as “Album Only.”
If you don’t see the credits, choose Sign Out from the Store pull-down menu at the top. Then choose Sign In from the Store menu, enter your account name and password, and click Sign In. Your song credits should now appear next to your account name.
I thank you for giving me the opportunity to assist you today, should you have any further questions don’t hesitate to reply to this email.
iTunes Store Customer Support
It’s a small thing, but it surprised me enough that I wanted to publicly thank them for not being punks over $2. I’m sure PC makers would have been jerks. PCs…boo!